---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Moderate gamification

# Moderate gamification {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor points earned by users and award points and badges to users based on their
participation within the community.  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.
* **[Award or remove points for a community user](https://www.servicenow.com/docs/F33BLcI_lhmL3wpEIlJ6VA)**   
  Award points to a user to recognize their contributions to the community. Remove points for a user if you observe that they are cheating the gamification system.
* **[Award a badge to a user](https://www.servicenow.com/docs/Oy2luBXJMrsQ26O8gLKhDw)**   
  Award gamification badges to community users to recognize their community activities.
* **[Remove a badge from a user](https://www.servicenow.com/docs/RFz5rn1nmIWKUrbA4ip0aw)**   
  Remove a gamification badge from a community user if it is no longer relevant for that user.