Communities roles

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Ensure that users can perform all necessary actions by assigning roles.

    Table 1. Roles
    Role Description Access via
    Community administrator

    [sn_communities.admin]

    		 Administer and manage all sections in the community. Platform UI
    Community moderator

    [sn_communities.community_moderator]

    		 Moderate content associated with the community. Platform UI
    Forum administrator

    [sn_communities.forum_admin]

    		 Administer and manage forum permissions content types, and topics associated to the forum. Platform UI
    Forum moderator

    [sn_communities.forum_moderator]

    		 Moderate content within specified forums. Platform UI
    Moderation administrator

    [sn_communities.moderation_admin]

    		 Administer moderation settings and moderate content associated forums. Platform UI
    Gamification administrator

    [sn_gamification.admin]

    		 Administer gamification settings and configure gamification rules. Contains the sn_gamification.moderator role. Platform UI
    Gamification moderator

    [sn_gamification.moderator]

    		 Review and edit the gamification points earned by community users. Platform UI
    Community user

    [sn_communities.community_user]

    		 Any user who has signed up and accepted the community Terms & Conditions. Their access to forums depends on the permissions set up for each specific forum. Communities Portal
    Knowledge harvester

    [sn_communities.knowledge_harvester]

    		 A community user who can harvest knowledge articles from a community. Community administrators, and community moderators inherit this role by default. The knowledge harvester role must be granted to other users. Communities Portal
    Proxy case creator

    [sn_customerservice.proxy_case_creator]

    		 A community user who can create a customer service case from a community discussion. Communities Portal