---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure abuse reporting

# Configure abuse reporting {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure whether users can report content and profile abuse, set an abuse reporting
threshold, and define reasons for abuse reporting.

## Before you begin

Role required: sn_communities.admin or sn_communities.moderation_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllCommunityModerationModeration Settings.
2. Click the Abuse related list.
3. On the form, fill in the fields.  
   {#configure-abuse-reporting__table_uyx_n51_yz__entry__2}

   | Field | Description |
   |-|-|
   | Enable Content Abuse Reporting | Check box to enable users to report inappropriate content. |
   | Enable Profile Abuse Reporting | Check box to enable users to report inappropriate profiles. |
   | Abuse Reporting Threshold | Number of abuse reports on a specific content (question, blog, video, answer, comment) that lead to the content being hidden from other users. |
   | Content Abuse Reporting Reasons List | Phrases that are possible reasons for the user to report inappropriate content contributions. Separate each phrase using the pipe symbol\|. For example, This content is abusive\|This content used an offensive word\|Spam\|Inappropriate media. |
   | Profile Abuse Reporting Reasons List | Phrases that are possible reasons for the user to report an inappropriate user profile. Separate each phrase using the pipe symbol\|. |
   [Table 1. Moderation Settings form]

   {#configure-abuse-reporting__table_uyx_n51_yz}
4. Click Update.

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