---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure user banning

# Configure user banning {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set the number of offenses a user can make before they are banned from creating or
editing content.

## Before you begin

Role required: sn_communities.admin or sn_communities.moderation_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllCommunityModerationModeration Settings.
2. Click the User Banning related list.
3. On the form, fill in the fields.  
   {#configure-banning__table_nnl_dbs_zz__entry__2}

   | Field | Description |
   |-|-|
   | Enable Banning Users | Check box to enable the banning of users. |
   | Offense Threshold | Number of offenses a user can make before being automatically banned. |
   [Table 1. Moderation Settings form]

   {#configure-banning__table_nnl_dbs_zz}
4. Click Update.

*[\>]: and then