---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure general moderation settings

# Configure general moderation settings {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure when to moderate content for users and user groups.

## Before you begin

Role required: sn_communities.admin, or sn_communities.moderation_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllCommunityModerationModeration Settings.
2. On the form, fill in the fields.  
   {#configure-general-settings-moderation__table_cpy_snr_zz__entry__2}

   | Field | Description |
   |-|-|
   | Users Never Moderated | Content is never moderated for these users. |
   | Users Always Moderated | Content is always moderated for these users. |
   | User Groups Never Moderated | Content is never moderated for these user groups. |
   | User Groups Always Moderated | Content is always moderated for these user groups. |
   | Hide content if user violates settings | Check box to hide content written by a user until a moderator approves it. |
   [Table 1. Moderation Settings form]

   {#configure-general-settings-moderation__table_cpy_snr_zz}
3. Click Update.
{#configure-general-settings-moderation__steps_wdr_sg3_d1b}

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