---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure moderation filters

# Configure moderation filters {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create moderation filters to manage how content is moderated.

## Before you begin

Role required: sn_communities.admin or sn_communities.moderation_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllCommunityModerationModeration Filters.
2. Click New.
3. Click Banned Keyword Filter.
4. On the form, fill in the fields.  
   {#configure-moderation-filters__table_fv5_4ds_zz__entry__2}

   | Field | Description |
   |-|-|
   | Filter Name | Name of the filter. |
   | Active | Check box to make the filter active. |
   | Synchronous | Check box to automatically moderate content when it is submitted. Any content that includes the banned words defined in the filter is not posted. If the check box is cleared, the system creates a moderation task when banned words are used. The content is visible until it is moderated. |
   [Table 1. Moderation Banned Keyword Filter form]

   {#configure-moderation-filters__table_fv5_4ds_zz}
5. Click Submit.
6. From the Moderation Filters list, click the name of your filter.
7. Add a banned keyword word to the list:
   1. In the Keywordslist, click New.
   2. In the Keyword field, enter your keyword.
   3. Click Submit.
   4. If required, repeat to add more keywords to the list.
   {#configure-moderation-filters__substeps_fyk_rgs_zz}
8. Click Update.

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