---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable users to self-register to a community

# Enable users to self-register to a community {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Once users have accessed public forums and decided they want to join the community,
they can self-register to the community. External user registration provides a way of validating
users and requires them to accept the community Terms and Conditions.  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.  
Community administrators perform the following tasks to configure external user registration.

* Configure the [external user
  registration properties](https://www.servicenow.com/docs/DJKmBM_wo5VQi2fVpxJcTA "Community administrators can use properties to configure Communities behavior.").
* [Configure moderation filters](https://www.servicenow.com/docs/qeoEy42_Hf~SslS6vK4m2w "Create moderation filters to manage how content is moderated.") to enter banned words for the user name.
* [Configure the required strength for
  passwords](https://www.servicenow.com/docs/access?context=config-pwd-strength-rqmts&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US).
* [Create an email template](https://www.servicenow.com/docs/access?context=t_CreateAnEmailTemplate&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) and content. The email template that you can change is communities.ext.regn.confirm.
* If not already configured, [create
  community terms and conditions](https://www.servicenow.com/docs/qpdWmT_3fpPpeYghtVJ82w "Community members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.") that each community user must review and accept. Communities delivers preconfigured Terms and Conditions that you can modify according to your needs.
* To enable external users to update their time zone when registering, add ACLs to external users in the User table \[sys_user\].
{#configure-registration__ul_dc3_2ky_41b}