---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Post a document in the community

# Post a document in the community {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you have the proper permissions in a forum, you can share a document with
colleagues, experts, or other community users. You can associate the document with as many
topics as needed.

## Before you begin

Role required: sn_communities.community_user  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. While in a forum, click PostDocument and then fill in the form:  

   |-|-|
   | Document title | Enter a descriptive title for the document. |
   | Forum | Read-only. The current forum or sub forum is selected. |
   | Topics | Select a topic from the list. Repeat for as many topics as needed. |
   | Attach document | To attach a file, drag the file into the Attach Document box or click the box and then navigate to the file. * You can attach only one document. * Maximum file size is 5 MB. * File types supported are PPT, PPTX, XLS, XLSX, DOC, DOCX, TXT, PDF, PNG, BMP, JPG, JPEG, GIF, ZIP. * Click the X to delete an attached file. {#create-document__ul_atw_m4b_p1b} Note: Your administrator may have set a limit on the total number of attachments allowed across the community. If antivirus protection is enabled, all attachments are automatically scanned for viruses when you click Post. |
   | Description | Enter a useful description for the document. |
   [Table 1. Document configuration form]

   {#create-document__table_cfj_x45_3bb}
2. Click Post.  
   * The document appears in the forum. The author of a document can edit or delete the post.
   * Community users who are subscribed to the forum receive a notification that content has been posted. Activity and content feeds are updated accordingly.

   {#create-document__ul_kxt_xwk_w2b}  
   Note:  
   If you are a user whose content is due to be moderated, the content is not posted until approved by a community moderator.  
   If your community administrator has enabled antivirus protection, a scan automatically runs in the background.  
   Note:  
   * You can download the attachments only when the scan is successful.
   * The user who posted the document and community administrators receive a notification that an attachment is infected.
   {#create-document__ul_skw_4p5_2fb}
**Related tasks**   

* [Disable comments](https://www.servicenow.com/docs/PAmX5CvAHrWwjJmC~coO9Q "Disable comments on a blog, document, video, event, or question to avoid users from posting comments.")

*[\>]: and then