---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a permission

# Create a permission {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a permission to use to define a user's access to a forum and the content in
the forum.

## Before you begin

Role required: sn_communities.admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

Permissions are reusable. Before creating a permission, check if any existing
permissions match your requirements.

## Procedure

1. Navigate to AllCommunityAdministrationPermissions.
2. Click New.
3. On the form, fill in the fields.  
   {#create-permission__table_wyh_mvt_2cb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name for the permission. |
   | Description | Description of the permission. |
   [Table 1. Permission form]

   {#create-permission__table_wyh_mvt_2cb}
4. Click Submit.
{#create-permission__steps_xmt_qnj_b1b}
* **[Add access types to a permission](https://www.servicenow.com/docs/rOaAseQxf5iiWMAMYKCAMg)**   
  Access types for a permission determine the access that users have to certain forums.
* **[Add content types to a permission](https://www.servicenow.com/docs/xaFPS~Hlyj0U~~2s7zae4Q)**   
  Content types for a permission determine the access that users have to certain content in a forum.
* **[Create a permission exception](https://www.servicenow.com/docs/n~7h6u3krJCPfO_dRM~Z~g)**   
  Create a permission exception for users who require specific permissions for a forum.

*[\>]: and then