---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Ask a question in the community

# Ask a question in the community {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read  
Ask a question in a forum to get an answer from other community users.

## Before you begin

Role required: sn_communities.community_user

You can only ask a question in a forum if you have been assigned the correct
permissions.  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

If you ask a question, you can edit or delete it. If you created the question and
reply with an answer, your answer is labeled Author.

There are three ways of asking questions in Communities.

## Procedure

1. From the Communities homepage, perform one of the following actions.
   * Locate the forum to ask a question in, click its name, and then click Have a question? Click here to start typing. Type-ahead search shows related posts. Click to open a related post in another page.
   * Locate the forum to ask a question in and click PostQuestion.
   * If you do not see a forum, click Have a question? Click here to start typing.
   {#create-question__choices_wq5_n35_zz}
2. Click Question.
3. On the form, fill in the fields.  
   {#create-question__table_bgt_bzn_t1b__entry__2}

   | Field | Description |
   |-|-|
   | Question | Your question. |
   | Forum | Forum to add the question to. Note: If you created the question by clicking a forum from the Communities homepage, this forum is automatically entered in this field. |
   | Topic (s) (optional) | Topic to add the question to. Note: You can repeat this previous step for as many topics as you want. If you change your mind about a particular topic, click its corresponding xicon. |
   | Description | Content of the question. To insert an image, click the Insert Image button (![Insert image]()), navigate to the .png or .jpg file, and then click Open. To insert a video, click the Insert Video button (![Insert video]()), enter the video URL, and then click Upload. |
   | Add attachments | To attach a file, click Add attachments and then drag the file into the Attach Document box or click the box and then navigate to the file. * You can add up to three attachments. * File types supported are PPT, PPTX, XLS, XLSX, DOC, DOCX, TXT, PDF, PNG, BMP, JPG, JPEG, GIF, ZIP. * Maximum file size is 2 MB. * Supported file types are listed. * Click the X icon to delete an attached file. {#create-question__ul_atw_m4b_p1b} Note: Your system administrator may have set a limit on the total number of attachments allowed across the community. When you click Add, your attachments are added and displayed in the question. If a user attaches a file to your question, you receive an email notification. Note: If antivirus protection is enabled, all attachments are automatically scanned for viruses once the question is posted. |
   [Table 1. Ask a question form]

   {#create-question__table_bgt_bzn_t1b}
4. Click Post.  
   * The question is added and is available to users in this forum. You are automatically subscribed to this question. When there is a reply, you receive a notification.
   * Community users who are subscribed to the forum receive a notification that content has been posted. Activity and content feeds are updated accordingly.
   * If you have added attachments to your question and your community administrator has enabled antivirus protection, a scan automatically runs in the background.  
     Note:  
     * If the scan is successful, the attachments are available to download.
     * If the scan is in process or unsuccessful, the file is unavailable for download.
     * Question authors and community administrators receive a notification that an attachment is infected.
     {#create-question__ul_skw_4p5_2fb}
   * Click Edit to remove the infected file and upload the attachment again. You cannot add any more attachments until the infected file is removed.
   * If you are a user whose content is due to be moderated, the content is not posted until approved by a community moderator.
   {#create-question__ul_amv_5tk_w2b}
**Related tasks**   

* [Disable comments](https://www.servicenow.com/docs/PAmX5CvAHrWwjJmC~coO9Q "Disable comments on a blog, document, video, event, or question to avoid users from posting comments.")

*[\>]: and then