---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a sub forum

# Create a sub forum {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a sub forum and map it to a parent forum to establish a forum
hierarchy.

## Before you begin

Role required: sn_communities.forum_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

There are two ways of creating a sub forum in Communities.

## Procedure

1. Navigate to AllCommunityAdministrationForums.
   * On the Forums list page, click New.
   * Locate the forum to create a sub forum in, click its name, and then click the Sub Forums related list.
   {#create-sub-forum__choices_clr_nnb_ffb}
2. Fill in the fields on the Forum New record form.  
   For field description, see [Forum form fields](https://www.servicenow.com/docs/r7gG1QFsJzTKYSS65AfEvg "Set fields on the form to create new forum or sub forum.").
{#create-sub-forum__steps_sw5_rz1_ffb}

## Result

The forum hierarchy of forums and sub forums is displayed on the community home page,
forum landing page, when creating questions, blogs, or events, and in the search
filters.

*[\>]: and then