---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure moderation settings for a new user

# Configure moderation settings for a new user {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the system to prevent inappropriate user contributions.

## Before you begin

Role required: sn_communities.admin or sn_communities.moderation_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllCommunityModerationModeration Settings.
2. Click the New User related list.
3. On the form, fill in the fields.  
   {#define-moderation-new-users__table_p4c_14r_zz__entry__2}

   | Field | Description |
   |-|-|
   | New User Content Threshold | Number of user posts to be moderated. |
   | User Exception List | New users that are not included in the new user content threshold for moderation. |
   | User Group Exception List | User groups that are not included in the new user content threshold for moderation. |
   [Table 1. Moderation Settings form]

   {#define-moderation-new-users__table_p4c_14r_zz}
4. Click Update.

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