---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Disable comments

# Disable comments {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Disable comments on a blog, document, video, event, or question to avoid users from posting comments.

## Before you begin

Role required: sn_communities.forum_moderator, sn_communities.community_moderator,
sn_communities.moderation_admin, or sn_communities.forum_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

There are two ways of disabling comments on the community content. You can disable comments while posting new content or restrict users from posting comments on existing content.  
Note:  
You can disable replies on an existing question to restrict users from posting further comments. You can't post a new question when replies are disabled.

## Procedure

Navigate to the community home page.

* To disable comments on new community content:
  1. Choose the content type that you want to post.
  2. Fill the details.  
     Note:  
     Disable Comments check box is visible only after filling details on the form.
  3. Select the Disable Comments check box.
  4. Select Publish.
  {#disable-comments__ol_s4b_52g_qjb}
* To disable comments on existing community content:
  1. Choose the content that you want to disable the comments for.
  2. Select the more options icon (![More options icon.]()) and then selectEdit.
  3. Select the Disable Comments check box.
  4. Select Save.
  {#disable-comments__ol_npd_y2g_qjb}

{#disable-comments__choices_pnt_q2g_qjb}  
A confirmation message appears stating that you have disabled comments. The comments on the existing content are displayed. You can't edit an existing comment or post a new comment. All community and forum administrators and the content author receive an email notification when you disable or enable comments.
**Related tasks**   

* [Post and respond to content in the community](https://www.servicenow.com/docs/r_2hpwWsxu4YDs1uPI~rmg "Post and respond to content in the community to get answers or share information.")