---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Follow a community user

# Follow a community user {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage your network by following other community users and tracking their activity in
the community.

## Before you begin

Role required: sn_communities.community_user  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

There are several ways of following users in the community.

## Procedure

1. From the Communities homepage, perform one of the following actions.
   * Click your profile name or photo.
   * Click your profile name or photo and then the Network tab.
   * Click another user's profile name or photo and then the Network tab.
   {#follow-user__choices_mtv_znp_dbb}
2. Click Follow for every user you want to follow.  
   The state changes to Following. Your Activity Feed is updated with the activity those users have taken in the community.
3. **Optional:** Point to Following and click Unfollow to stop following a user.