---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Award a badge to a user

# Award a badge to a user {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Award gamification badges to community users to recognize their community
activities.

## Before you begin

Role required: sn_gamification.moderator, sn_gamification.admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

A badge can be awarded to a user only once. If a badge is removed from a user, it can
then be awarded to that user again.

## Procedure

1. Navigate to AllCommunityGamification DataProfile Badges.
2. Click New.
3. Select a Badge from the Gamification Badges list.
4. In the Live Profile field, add the name of the user.
5. Click Submit.  
   The badge is assigned to the user and it appears on the community portal.

*[\>]: and then