---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Award or remove points for a community user

# Award or remove points for a community user {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Award points to a user to recognize their contributions to the community. Remove
points for a user if you observe that they are cheating the gamification system.

## Before you begin

Role required: sn_gamification.moderator  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to the Community homepage.
2. Go to CommunityLeaderboard.
3. Click the name of the user on the leaderboard to open the user profile.
4. Click the profile overflow icon (...) and select Assign Points.
5. In the Assign Points pop-up window, enter the number of Points, a Reason for awarding the points, and select a Track.
   1. To assign points, the points entered should be a positive value such as 100.
   2. To remove points, the points entered should be a negative value such as 100.

   The maximum number of points that can be awarded or removed at one time is 1000.
6. Click Assign Points.  
   An entry for the point assignment activity shows at the top of the Points list and the user's point total is updated.

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