---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Badges

# Badges {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Users can earn badges for achievements or areas of expertise within the community.
Gamification moderators manually assign badges to users.
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.  
Gamification includes several predefined badges. Each badge includes:

* A name
* An icon
* A brief description
{#gamification-components-badges__ul_cn5_nhc_jbb}

Gamification administrators and moderators can award badges to community users and also
remove badges. A badge can be awarded to a user one time. If a badge is removed from a user,
it can be awarded to that user again.

Earned badges are visible in the community portal in the [gamification user interface components](https://www.servicenow.com/docs/0iLoqllFgovXo88oawoO~w "Gamification information appears on leaderboards, the user profile page, and content pages."). Community users can see earned badges and
available badges on their own user profile page in the Achievements tab.
**Related tasks**   

* [Create a gamification badge](https://www.servicenow.com/docs/XjEqoNvFAwOuglkO235P4A "Create gamification badges that users can earn for achievements within the community.")