---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Levels and level ranges

# Levels and level ranges {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Points accumulated by community users can help them achieve different reputation
levels.
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.  
The system is pre-configured with levels where community users can earn points and achieve expertise or a reputation:

* Global: overall points accumulated across the entire community
* Forum: points accumulated in forums associated with the activity
* Topic: points accumulated in topics associated with the activity
{#gamification-components-levels__ul_otj_pq1_lbb}

Gamification administrators can configure level ranges within each level. These level
ranges progress from a starting point value to a higher value (point ranges do not overlap)
and have unique, configurable names. For example, in the Global level, a user that has
earned 100--499 points is a Newbie while a user that has earned 500--999 points is an
Enthusiast.  
Figure 1. Gamification Level Definition form  
In the community portal, users can see the level range names and point totals in the [gamification user interface components](https://www.servicenow.com/docs/0iLoqllFgovXo88oawoO~w "Gamification information appears on leaderboards, the user profile page, and content pages.").

* On the leaderboard page and leaderboard widgets
* At the top of a user's profile below the user name and title
* On the user profile page in the Achievements tab
* On content pages
{#gamification-components-levels__ul_o2l_t2x_2bb}
**Related tasks**   

* [Manage gamification levels](https://www.servicenow.com/docs/X7ZK8RGjFPOqWNDlCU5rqQ "Manage the predefined levels for global, forum, and topic expertise.")
* [Manage gamification level ranges](https://www.servicenow.com/docs/pnEnnCLsrJuQpaEQvUBqiA "Manage level ranges for a gamification level definition, to recognize the expertise level of your community users.")