---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Points

# Points {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Users earn gamification points by performing activities in the community.
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

Users can earn points within a community, a forum, or a topic. As users accrue points, they
achieve level ranges. Point totals appear on leaderboards and on user profiles, in the
profile header, and in the Achievement tab. After points are awarded to a user, an entry
appears at the top of the Points list and the user's point total is updated.  
The Points list has a widget instance option to Show points for private forum.

* When set to true, the point record displayed in the user profile does not show the forum name if the user performing the action does not have forum access. It displays "Private Forum" in place of the forum name.
* When set to false, the point record does not display in the user profile.
{#gamification-components-points__ul_dlw_cbs_dbb}

The Points list also has a widget instance options for the Page size, which determines the number of results displayed in the list. If there are
more results than the number specified in this option, a button to show additional results
appears at the bottom of the points page.