Rules

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Gamification rules allow you to configure points that users receive for activities on the community.

    Gamification includes several pre-defined rules. The gamification administrator can use these rules, modify them as needed, or create new rules. These pre-defined rules include:
    • Comment marked as helpful: 5 points
    • Document marked as helpful: 5 points
    • Video marked as helpful: 5 points
    • Blog marked as helpful: 5 points
    • Answer marked as helpful: 20 points
    • Document bookmarked: 20 points
    • Blog bookmarked: 20 points
    • Video bookmarked: 20 points
    • Answer marked correct for a question: 40 points

    When a user performs an activity that has a gamification rule, the user profile identified in the rule receives points. Points received through a gamification rule can be configured to accumulate toward:

    • Overall points across the entire community
    • Points in forums associated with the activity
    • Points in topics associated with the activity
    • Points in a track
    • Points assigned for a combination of forums, topics, and tracks

    If users revert previous activities, the points associated with these activities are removed. As an example, if a rule has been defined and a user creates a blog, they are awarded points. The points are deducted when the blog is deleted. If a rule has not been defined and a user creates a blog, no points are awarded. If the user removes it once a rule has been defined, points are deducted even though none were awarded in the first place.