---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Tracks

# Tracks {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Tracks provide a way to logically separate points assigned in the communities into
different areas.
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.  
Gamification includes two pre-configured tracks:

* Community Expertise
* Community Participation
{#gamification-components-tracks__ul_n5w_jzr_dbb}

While the application is configured to accumulate points by tracks, gamification does not
currently display tracks in the community portal.
**Related tasks**   

* [Create a gamification track](https://www.servicenow.com/docs/yJvpbsD85ohN33a5HsCsYA "Create tracks to provide a logical way to separate points assigned in the communities into different areas.")