---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Gamification components

# Gamification components {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The gamification feature includes several components, such as rules, levels, and
tracks, that enable users to earn points and badges for community activities.
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.
* **[Rules](https://www.servicenow.com/docs/8EdIrcF1_rymT4uuTCR9nA)**   
  Gamification rules allow you to configure points that users receive for activities on the community.
* **[Tracks](https://www.servicenow.com/docs/tCeGnFuhy7JvJ9ybWse0rg)**   
  Tracks provide a way to logically separate points assigned in the communities into different areas.
* **[Levels and level ranges](https://www.servicenow.com/docs/g8bvlWRo9VBHLB0odtyhSA)**   
  Points accumulated by community users can help them achieve different reputation levels.
* **[Badges](https://www.servicenow.com/docs/96FfNmmlfRkyOdvlKxQS7A)**   
  Users can earn badges for achievements or areas of expertise within the community. Gamification moderators manually assign badges to users.
* **[Points](https://www.servicenow.com/docs/ulI5FM869kbH0AzI2cdrAA)**   
  Users earn gamification points by performing activities in the community.