---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure gamification properties

# Configure gamification properties {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure gamification properties to meet your company's needs.

## Before you begin

Role required: sn_gamification.admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllCommunityGamification AdministrationGamification Properties.
2. Enter the number of days to store the gamification activity history.  
   The default is 180 days. A scheduled job purges the points history that is older than 180 days. This purge does not delete the aggregated data.
3. Enter the maximum number of levels that can be defined.
4. Click Save.  
   Additional properties can be configured for the gamification feature. For
   more information, see [Gamification properties](https://www.servicenow.com/docs/DJKmBM_wo5VQi2fVpxJcTA#communities-properties__table_wdb_cts_r1b).

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