---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a gamification badge

# Create a gamification badge {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create gamification badges that users can earn for achievements within the community.

## Before you begin

Role required: sn_gamification.admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

The gamification feature includes several predefined badges.

## Procedure

1. Navigate to AllCommunityGamification AdministrationBadges.
2. Click New.
3. Fill in the fields on the Gamification Badge form as necessary.  
   {#gamification-create-badge__table_acm_pjv_sk1__entry__2}

   | Field | Description |
   |-|-|
   | Gamification Module | The application to which the badge applies. The default module is Community. |
   | Badge Name | The name of the badge as it appears on the Community portal. |
   | Badge Display Order | The order of the badge indicates the rank. If a community user has multiple badges assigned to them, this field determines the sequence in which the badges are displayed. |
   | Active | Enable this check box to activate the badge. |
   | Description | A brief description of the badge as it appears on the Community portal. |
   | Badge Icon | The image file for the badge. Click to add the icon, choose the desired image file, and then click OK. Note: The recommended image size for ideal performance is 50 pixels by 50 pixels and less than 500KB. |
   [Table 1. Gamification badge configuration form]

   {#gamification-create-badge__table_acm_pjv_sk1}
4. Click Submit.  
   The newly created badge appears on the Gamification Badges list.

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