---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Manage gamification levels

# Manage gamification levels {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage the predefined levels for global, forum, and topic expertise.

## Before you begin

Role required: sn_gamification.admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

Gamification includes predefined global, forum, and topic levels.

## Procedure

1. Navigate to AllGamificationConfigurationLevels.
2. View the existing definitions for global, forum, and topic levels.
3. Change the Level Name if required.
4. Click Submit.  
   Adding new level definitions is not recommended unless there is a strong use case. If you need to add or modify level ranges in existing level definitions, see [Manage gamification level ranges](https://www.servicenow.com/docs/pnEnnCLsrJuQpaEQvUBqiA "Manage level ranges for a gamification level definition, to recognize the expertise level of your community users.").

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