---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Manage gamification level ranges

# Manage gamification level ranges {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage level ranges for a gamification level definition, to recognize the expertise
level of your community users.

## Before you begin

Role required: sn_gamification.admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

Gamification includes predefined global, forum, and topic levels. Each level
definition can have several level ranges and the system is predefined with 10 ranges
for global level and five ranges each for the forum and topic levels. Each range
should not overlap and must have a unique start value.

## Procedure

1. Navigate to AllGamificationLevels.
2. Select the desired level (global, forum, or topic).
3. Modify the Level Range Name.
4. Modify the Points Start field.  
   Each range should not overlap and must have a unique start value.
5. Click Submit.  
   Level ranges are updated on the Community portal.

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