---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a gamification rule

# Create a gamification rule {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create gamification rules so that users can earn points for community activities.

## Before you begin

Role required: sn_gamification.admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllCommunityGamification AdministrationRules.
2. Click New.
3. Fill in the fields on the Gamification Rule form as necessary.  
   {#gamification-create-rule__table_acm_eem_sk1__entry__2}

   | Field | Description |
   |-|-|
   | Rule Name | A descriptive name for the gamification rule. |
   | Gamification Module | The application to which this rule applies. Click the lookup icon to select a module from the Gamification Modules list. The default is Community. |
   | Activity Type | The user activity for which this rule applies. Click the lookup icon to select one of the available types from the Activity Types list. |
   | Profile Receiving Points | The type of user profile that earns points for performing the activity defined in this rule. Click the lookup icon to select a profile corresponding to the activity. |
   | Exclude Self-Award | Check box to ensure that the activity performer is not the same as the profile receiving points. |
   | Active | Enable this check box to activate the rule. The default is set to active. |
   | Gamification Track | The gamification track to which this rule belongs. Click the lookup icon to select one of the available tracks from the Gamification Tracks list. By default, two tracks are available: * Community Expertise * Community Participation {#gamification-create-rule__ul_g4t_jmw_q1b} |
   | Points | The number of points earned by performing the activity defined in this rule. |
   | Points for Areas of Expertise | The points accrued can be used towards a forum or topic level expertise. Click the lock icon to expand the field and configure if the points should accrue towards a forum and/or topic. |
   [Table 1. Gamification rule configuration form]

   {#gamification-create-rule__table_acm_eem_sk1}
4. Click Submit.  
   The newly created rule appears on the Gamification Rules list. This rule appears on the How to Earn Points page.

*[\>]: and then