---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a gamification track

# Create a gamification track {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create tracks to provide a logical way to separate points assigned in the communities
into different areas.

## Before you begin

Role required: sn_gamification.admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllCommunityGamification AdministrationTracks.
2. Click New.
3. Fill in the fields on the Gamification Track form as necessary.  
   {#gamification-create-track__table_acm_eem_sk1__entry__2}

   | Field | Description |
   |-|-|
   | Track Name | A descriptive name for the gamification track. |
   | Gamification Module | The module to which this track applies. Click the lookup icon to select a module from the Gamification Modules list. By default the module is set to Community. |
   | Active | Enable this check box to activate the track. By default this field is set to active. |
   | Application | The application to which this track applies. By default the module is set to Community. |
   | Track Display Order | The order in which the track appears. |
   [Table 1. Gamification track configuration form]

   {#gamification-create-track__table_acm_eem_sk1}
4. Click Submit.  
   The newly created track appears on the Gamification Tracks list.  
   Note:  
   While tracks can be configured, it is not currently displayed anywhere on the Community portal.
{#gamification-create-track__steps_rsj_5lt_kbb}

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