---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a permission exception

# Create a permission exception {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a permission exception for users who require specific permissions for a
forum.

## Before you begin

Role required: sn_communities.forum_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

Permission exception records are created for users who require specific permissions
for a particular forum, for example, a forum manager. Any other permissions that the
user has are no longer valid once an exception is created.

## Procedure

1. Navigate to AllCommunityAdministrationForums.
2. Click a forum.
3. Click the Permission Exceptions related list.  
   The list of users who have extra permissions for this forum is displayed.
4. Click New.
5. In the User field, enter the name of the user to create a permission exception for.
6. In the Permission field, enter a permission.
7. Click Submit.  
   A permission exception is created and added to the list of Permission Exceptions on the forum.
**Related tasks**   

* [Add access types to a permission](https://www.servicenow.com/docs/rOaAseQxf5iiWMAMYKCAMg "Access types for a permission determine the access that users have to certain forums.")
* [Add content types to a permission](https://www.servicenow.com/docs/xaFPS~Hlyj0U~~2s7zae4Q "Content types for a permission determine the access that users have to certain content in a forum.")

*[\>]: and then