---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set notification preferences

# Set notification preferences {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set notification preferences to receive updates via email on the content that you are
following.

## Before you begin

Role required: sn_communities.community_user

## About this task

The Communities application separates the notion of subscriptions from notifications. It is
possible to subscribe to an item and disable notifications. You can also turn off
all notifications.

## Procedure

1. Select CommunityNotification Settings from the header.
2. Click Notifications and Subscriptions.
3. Choose your category, such as Forums, Topics, Blogs, or Videos, to manage your notifications in those areas.
4. In the Email column, toggle any item that should or should not send updates.
5. **Optional:** To turn all notifications on or off, toggle All Notifications.  
   Note:  
   Activity subscription modules will not be displayed in the Navigations and Subscriptions page, when you enable the disable_notifications flag.

   The isNotificationDisabled API checks the value of the disable_notifications flag. This API can also be used for blocking notification of other activity subscription modules.
**Related tasks**   

* [Subscribe to content](https://www.servicenow.com/docs/okFLsno12FvuB4sTFm3iRA "Subscribe to forums, topics, questions, blogs, and videos. You are automatically subscribed to content that you create.")

*[\>]: and then