---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Mention a user in the community

# Mention a user in the community {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Draw attention to your content in the community by mentioning other community users
in the post.

## Before you begin

Role required: sn_communities.community_user  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## About this task

You can mention users in questions, blogs, events, comments, and answers.  
Note:  
The user mentions feature is not enabled for document or video content types.

You can mention users in Communities in the following
ways.

## Procedure

1. From the community, perform one of the following actions.
   * Post content to the community and place your cursor in the script editor.
   * Click the content you want to comment on or reply to.
   {#mention-users-community__choices_wq5_n35_zz}
2. Enter the @ symbol followed by the user's name.  
   Note:  
   You can mention multiple community users in the post.  
   An email notification is sent to the community users you selected and their followers. any community users that follow the user. The activity feed is also updated.  
   Note:  
   Followers can set their notification preferences to enable or disable notifications of user mentions.