---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Quick start tests for Communities

# Quick start tests for Communities {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Validate that Communities still work after you make any configuration
change,
such as apply an upgrade or develop an application. Copy and customize these quick start tests
to pass when using your instance-specific data.
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

Communities quick start
tests require activating the Customer Communities
plugin (com.sn_customer_communities) and the Communities Demo Data plugin
(com.sn_communities_demo).  
{#quick-start-tests-communities__table_idf_nfg_h1c__entry__3}

| Test | Description | Release version |
|-|-|-|
| Post question and validate feed | Verify that a question is posted in the community and validate whether it appears in the content feed. | Madrid |
| Post video | Verify that a video is posted in the community. | Madrid |
| Forum membership approval | Verify that a membership request to a forum is approved. | Madrid |
| Forum membership reject | Verify that a membership request to a forum is rejected. | Madrid |
| Approve a moderation task | Verify that a moderation task is approved. | Madrid |
| Reject a moderation task | Verify that a moderation task is rejected. | Madrid |
| Topic subscription and activity feed validation | Verify that a topic is subscribed to and the topic activities appear in the activity feed. | New York |
| Approve content approval workflow task on question | Verify the content approval workflow of a question. | New York |
| Question auto-subscription and activity feed validation | Verify that the author is automatically subscribed to the question and the question activities appear in the activity feed. | New York |
| Follow a user | Verify that a community user is able to follow another community user. | New York |
| Reject content approval workflow task on question | Verify the content approval workflow of a question when content is rejected. | New York |
| Gamification on video posting | Verify the gamification points gained when posting a video. | New York |
| Forum subscription and activity feed validation | Verify that a forum is subscribed to and the forum activities appear in the activity feed. | New York |
| Question subscription and activity feed validation | Verify that a question is subscribed to and the question activities appear in the activity feed. | New York |
| Post a video with 'Disable comment' option | Verify a video is posted with Disable comments option as selected. | Orlando |
| Pin a video as Featured | Verify that a video is marked as featured by community administrator in the forum and community home page. | Orlando |
[Table 1. Communities: Community test suite]

{#quick-start-tests-communities__table_idf_nfg_h1c}
**Related reference**   

* [Properties installed with Communities](https://www.servicenow.com/docs/DJKmBM_wo5VQi2fVpxJcTA "Community administrators can use properties to configure Communities behavior.")
* [Communities roles](https://www.servicenow.com/docs/uymcZs4B~7ulNlc~dschaw "Ensure that users can perform all necessary actions by assigning roles.")
* [Forum form fields](https://www.servicenow.com/docs/r7gG1QFsJzTKYSS65AfEvg "Set fields on the form to create new forum or sub forum.")
* [Video Configurations form fields](https://www.servicenow.com/docs/CJXAwIYw5phWjMr2Ynvykg "Set fields on the form to configure video sources.")
* [Topic form fields](https://www.servicenow.com/docs/5tt0YvdJV3DmcKjxb85QMg "Set fields on the form to create a new topic.")  
**Related topics**   

* [Quick start tests](https://www.servicenow.com/docs/access?context=quick-start-tests&version=brazil&pubname=brazil-application-development&ft:locale=en-US)