---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Refine your search results

# Refine your search results {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Refine your search results to narrow down the content displayed.

## Before you begin

Role required: sn_communities.community_user  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to the community homepage.
2. Enter a keyword in the Search field.
3. From the Refine Results panel, choose from the following options.
   * To filter and customize your search results, click any option under Types. For example, click Profile to view the profiles that matches with the search keyword. The details of the profile such as display name, gamification information-points and badges, bio, user title and company appear. To reverse this action, click the x icon of the corresponding item. To remove all filters, click Clear All.
   * Select any item from the Forums, Topics, or Authors fields to filter by forum, sub forum, topic, or author. You can add multiple forums, sub forums, topics, and authors and click anywhere on the screen to display the results.
   * To filter by the time period that the content was posted, click any Last Updated item.
   * Click the -- icon of any category to collapse the category and save space. Click the + icon to restore a collapsed category.

   {#refine-search-results__choices_yff_yry_zz}  
   The search results page displays content based on the filter criteria.
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