--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Self-register to a community # Self-register to a community {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Once you have accessed a public forum and decided to join the community, you can self-register by signing up and accepting the community Terms and Conditions. ## Before you begin Role required: none ## About this task Every community user has to have a community account. Existing users who access a community for the first time have to accept the Terms and Conditions. An account is created once the Terms and Conditions have been accepted. New users sign up to the community and accept the Terms and Conditions. If the community Terms and Conditions are updated, all community users are prompted to review and accept them when they log in the next time. ## Procedure 1. If you are a new user, navigate to the community homepage. 1. Click Sign up/Login. The Sign Up screen opens. 2. Fill out the fields on the Sign Up form. {#register-community__table_pqb_1rh_fbb__entry__2} | Field | Description | |-|-| | Email address | The email address to send the email validation to. | | Username | A user name for your account. | | First Name | Your first name. | | Last Name | Your last name. | | Phone Number | Your phone number. | | Password | A password for your account. | | Confirm Password | A confirmation of your password. | | I agree to the Community Terms and Conditions | A check box to agree to the community Terms and Conditions. | [Table 1. Sign Up form] {#register-community__table_pqb_1rh_fbb} 3. Click Sign Up. An email is sent to the email address you entered. 4. Open the email and click the validation link. 5. Click the Click here to login message. 6. Log in with your user name and password. The Welcome pop-up opens. 7. Confirm your time zone. 8. Click User Profile or Notification Preferences to edit your community profile or your notification and subscription settings. {#register-community__substeps_ijz_wqh_fbb} 2. If you are an existing user, but visiting the community for the first time, click any community page. 1. If required, change your Display Name on the Setting up your account pop-up. 2. Select the check box to agree to the community Terms and Conditions. The Welcome pop-up opens. 3. Confirm your time zone. 4. Click User Profile or Notification Preferences to edit your community profile or your notification and subscription settings. {#register-community__substeps_f4l_jrh_fbb} **Related concepts** * [Community homepage features for logged in users](https://www.servicenow.com/docs/9Kc1wtvPxC~YcnCIxpIrTA "Your community activity usually begins on the community homepage. If you are a logged in user, you see different information than non-logged in users. Your organization can customize the homepage.") * [Navigating the activity feed](https://www.servicenow.com/docs/DSthcXu3dKph4fPlKDdmcg "The activity feed provides a central place for community users to view information and interact. It lists the most recent activity in the community based on your network, posts, and subscriptions. You can reply, comment, and give feedback directly from the activity feed.") * [Navigating the forum homepage](https://www.servicenow.com/docs/KnlzQPKn3~uDUXwUMHdvNg "While in a forum, you can navigate the forum homepage and perform tasks, such as posting content.") * [Community homepage features for non-logged in users](https://www.servicenow.com/docs/9c4rQghxmMYzssTUDYNK4A "Your community activity usually begins on the Community homepage. If you are a non-logged in user, you see different information than logged in users. Your organization can customize the homepage.") * [Community subscriptions](https://www.servicenow.com/docs/RNQIuVNV8dC4NUbCD8gqVA "Using subscriptions, you can choose specific areas of interest. Your activity feed and notifications are personalized according to your subscriptions.") * [Gamification](https://www.servicenow.com/docs/FAGD21QHlcy~_lJgwpebpA "Encourage users to participate and contribute content in the community by providing incentives in the form of points, achievement levels, and badges.") **Related tasks** * [Search the community](https://www.servicenow.com/docs/pyHTRzawLB4weOGErZ9~0w "Enter a keyword to use the type-ahead search on the Community homepage or enter one or more words to view all search results.") * [Use a community profile](https://www.servicenow.com/docs/oSaxwBdfIF9qxKH_NOKq3Q "The community profile displays an overview of a user's personal information as well as their contributions, network, achievements, expertise, and events they are attending. You can view and edit your own profile. You can also view another user's profile and perform actions, such as following them or reporting inappropriate content.") * [Request membership to a forum](https://www.servicenow.com/docs/iTyRE1l5P1AF64Ua1r0Png "You must be a registered member of the community to request membership to a forum that is marked for membership only.") * [Accept an invitation to join a forum](https://www.servicenow.com/docs/Hyf5Obm16w3qjJONqBZaXg "An invitation to join a forum is sent as an email message. The method that you use to accept an invitation depends on whether you are a registered community user.") * [Post and respond to content in the community](https://www.servicenow.com/docs/~70uzQSHT9RYJLGBZQBWbQ "Post and respond to content in the community to get answers or share information.") * [Report inappropriate community content](https://www.servicenow.com/docs/psK15NUjRtu_~MHM32mMEQ "Report content to alert community moderators that the content is inappropriate or spam.") * [Add featured content in a community](https://www.servicenow.com/docs/e2KkM67eNTpkV8GQknZOzw "Add or edit featured content in a community to appear in the Featured Content section on the community homepage, forum homepage, or both.") * [Email a community user](https://www.servicenow.com/docs/ZKijy11aw_tXBBdGymMjIQ "Send a private message to a community user directly from the community.") * [View a list of questions and create a case](https://www.servicenow.com/docs/qopynTMaFSMqF5xwL8RdQA "View questions that can potentially be converted to cases, the community portal provides a page with a list of questions created by contacts or consumers.")