Reply to a question in the community

Reply to a question or another reply.

Before you begin

You can only reply to a question or another reply in a forum or sub forum if you have been assigned the correct permissions.

Role required: sn_communities.community_user

Procedure

1. To find the question or a reply to respond to, use search or navigation from the community homepage.
   You can also reply to a question or a reply from the activity feed on the homepage.
2. Click Reply.
3. Enter your reply.
4. Optional: If required, you can add an image to your reply.
   1. Click the Insert image-editing control.
   2. Choose your .png or .jpg format image file.
   3. Click Open.
5. Optional: If required, you can add a video to your reply.
   1. Click the Insert Video button ()
   2. Enter the video URL.
   3. Click Upload.
6. Optional: You can add attachments to your post.
   1. Click Add Attachments.
   2. Drag your file into the Add Attachments box or click Click to Upload.
   3. Click Add.
      Your attachment is added and displayed in your post. If a user attaches a file to your content, you receive an email notification.

      Note:

      • You can add up to three attachments per post.
      • The maximum file size per attachment is 2 MB.
      • Your system administrator may have set a limit on the total number of attachments allowed across the community.
      • File types supported are PPT, PPTX, XLS, XLSX, DOC, DOCX, TXT, PDF, PNG, BMP, JPG, JPEG, GIF, ZIP
      • If antivirus protection is enabled, all attachments are automatically scanned for viruses once the reply is posted.
7. Click Reply.
   The reply is added below the question and any other replies. The reply is available to users in this forum.

   Community users who are subscribed to the forum receive a notification that content has been posted. Activity and content feeds are updated accordingly.

   Note:

   If you are a user whose content is due to be moderated, the content is not posted until approved by a community moderator.

   If you have added attachments to your reply and your community administrator has enabled antivirus protection, a scan automatically runs in the background.

   • If the scan is successful, the attachments are available to download.
   • If the scan is in process or unsuccessful, the file is unavailable for download.
   • Reply authors and community administrators receive a notification that an attachment is infected.
   • Click Edit to remove the infected file and upload the attachment again. You cannot add any more attachments until the infected file is removed.
8. Click Mark as Correct Answer after reviewing the reply posted.
   Note:

   Author of the question, forum or community admin, and forum or community moderator review the post.

   If an accepted solution has infected attachments, an email notification is sent to the author, admins, and or moderators who must unmark the answer as the accepted solution. Author of the answer gets a notification to update the post.