---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Using communities

# Using communities {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Participate in your community by sharing content, asking and answering questions, creating events, giving feedback, and so on.  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.
* **[Community homepage features for logged in users](https://www.servicenow.com/docs/GgsX2UHqm22a2M~eOP4szA)**   
  Your community activity usually begins on the community homepage. If you are a logged in user, you see different information than non-logged in users. Your organization can customize the homepage.
* **[Navigating the activity feed](https://www.servicenow.com/docs/cfYb4~lOzEAIiNLSG8rgeA)**   
  The activity feed provides a central place for community users to view information and interact. It lists the most recent activity in the community based on your network, posts, and subscriptions. You can reply, comment, and give feedback directly from the activity feed.
* **[Navigating the forum homepage](https://www.servicenow.com/docs/axO7HX5LxfX8cbJDZadC8w)**   
  While in a forum, you can navigate the forum homepage and perform tasks, such as posting content.
* **[Community homepage features for non-logged in users](https://www.servicenow.com/docs/OmptZQ5yfKe~ehAhezdQAQ)**   
  Your community activity usually begins on the Community homepage. If you are a non-logged in user, you see different information than logged in users. Your organization can customize the homepage.
* **[Self-register to a community](https://www.servicenow.com/docs/0ZEbzKpSZQdoXgEwWt_9uw)**   
  Once you have accessed a public forum and decided to join the community, you can self-register by signing up and accepting the community Terms and Conditions.
* **[Search the community](https://www.servicenow.com/docs/nQ14gZ5DBzI9mJeHmZSj5g)**   
  Enter a keyword to use the type-ahead search on the Community homepage or enter one or more words to view all search results.
* **[Use a community profile](https://www.servicenow.com/docs/cXJ8cM4wvGagVeOeQzvHng)**   
  The community profile displays an overview of a user's personal information as well as their contributions, network, achievements, expertise, and events they are attending. You can view and edit your own profile. You can also view another user's profile and perform actions, such as following them or reporting inappropriate content.
* **[Community subscriptions](https://www.servicenow.com/docs/k9Ul_h3YibsuCrN3Jdxa2g)**   
  Using subscriptions, you can choose specific areas of interest. Your activity feed and notifications are personalized according to your subscriptions.
* **[Request membership to a forum](https://www.servicenow.com/docs/ZyTUb~Bw6bvBEEIFgUVDwQ)**   
  You must be a registered member of the community to request membership to a forum that is marked for membership only.
* **[Accept an invitation to join a forum](https://www.servicenow.com/docs/n7mGX_gVE7xWH_kkqYwJFg)**   
  An invitation to join a forum is sent as an email message. The method that you use to accept an invitation depends on whether you are a registered community user.
* **[Post and respond to content in the community](https://www.servicenow.com/docs/r_2hpwWsxu4YDs1uPI~rmg)**   
  Post and respond to content in the community to get answers or share information.
* **[Report inappropriate community content](https://www.servicenow.com/docs/B1ECIDKwqf4r0wNXnCaF8A)**   
  Report content to alert community moderators that the content is inappropriate or spam.
* **[Add featured content in a community](https://www.servicenow.com/docs/0GWO06mUMMe4JL5z6UsBDg)**   
  Add or edit featured content in a community to appear in the Featured Content section on the community homepage, forum homepage, or both.
* **[Email a community user](https://www.servicenow.com/docs/iu1_F7w8OECYL5_XjxWUWQ)**   
  Send a private message to a community user directly from the community.
* **[View a list of questions and create a case](https://www.servicenow.com/docs/0Qu1cBNcK8gx~PJ0567i4w)**   
  View questions that can potentially be converted to cases, the community portal provides a page with a list of questions created by contacts or consumers.
* **[Gamification](https://www.servicenow.com/docs/2_XYbg6l4ePLItSpgxmJDg)**   
  Encourage users to participate and contribute content in the community by providing incentives in the form of points, achievement levels, and badges.