---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View the Communities performance dashboard

# View the Communities performance
dashboard {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The Communities dashboard
displays up-to-date status on community usage, membership, content type and activity, and
trends by forum and by topic.

## Before you begin

Role required: pa_admin  
Important:  
Starting with the Brazil release, Communities is being prepared
for future deprecation. It will be hidden and no longer installed on new instances but
will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the
Now Support Knowledge Base.

## Procedure

1. Navigate to AllPerformance AnalyticsDashboards.
2. In the list, select CommunityCommunities Dashboard.  
   On dashboard tabs:
   * Content types are question, answer, comment, blog, video, or document.
   * "Social activity" is any response (answer, comment, blog, video, or document) to a topic that is added by a user other than the originator.
   * Content score data is for content created during the last 30 days.
   * Click a scorecard to view detailed data or a trend chart.

   {#view-communities-dashboard__ul_dcw_bz3_hbb}

   |-|-|
   | Overview tab | Scorecards In each scorecard, the percentage change in the current period appears under the total over the lifetime of the community. * Number of current members and total number of questions. * Percentage of questions that have been marked as Solved by the user who asked the question. * Percentage of questions that have not been answered. * Total number of attachments (blogs, videos, and documents). {#view-communities-dashboard__ul_sbx_pcf_dbb} Charts * Community Activity: new community members and total sessions for the month. * New content of any type. * Top 3 Forums and Topics by Social Activity: Topics and forums that have received responses from other members. Hold the cursor over an area to view the count of activity. {#view-communities-dashboard__ul_ehh_hjm_dbb} |
   | Content Analytics tab | For any chart, you can focus on the most popular content types, forums, or topics by selecting a Breakdown. * New content and count of active members who contributed content for the most recent months for the selected breakdown. * The top 10 items with the highest number of views for the selected breakdown. {#view-communities-dashboard__ul_kdj_pjm_dbb} |
   | Forum Analytics tab | * Heat maps display data for Content (total current content volume), Views (total unique user views), and Social Activity. Forums are listed on the vertical axis and content types appear on the horizontal axis. * Additional KPIs: key performance indicator data for forums. {#view-communities-dashboard__ul_ttv_rkk_fbb} |
   | Topic Analytics tab | * Heat maps display data for Content (total current content volume), Views (total unique user views), and Social Activity. Topics are listed on the vertical axis and content types appear on the horizontal axis. * Additional KPIs: key performance indicator data for topics. {#view-communities-dashboard__ul_d1j_t4k_fbb} |
   | Admin Analytics tab | Heat maps display data for Number of Posts Moved and Featured Content. |
   [Table 1. Tabs shown in the Performance dashboard]

   {#view-communities-dashboard__table_bfb_fyk_kbb}
**Related topics**   

* [Performance Analytics scorecards](https://www.servicenow.com/docs/access?context=c_UsePerformanceAnalyticsScorecards&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US)
* [Performance Analytics widgets](https://www.servicenow.com/docs/access?context=c_Widgets&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US)

*[\>]: and then