---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Component properties for the Case create

# Component properties for the Case create {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Component properties enable you to configure the behavior of the Case create component instance on a third-party website.
{#comp-properties-case-create__table_csm_base_entities__entry__2}

| Component property | Description |
|-|-|
| Record producer | The system identifier (sys_id) of the record. The default label is Create case for a product and sys_id is de45c412c312310015519f2974d3ae1b. |
| Prefill fields | Query that automatically populates fields on the form. |
| Hide record created confirmation | Option to show or hide a confirmation message when a record is submitted. By default, it shows record confirmation message. |
| Confirmation text | Text appears when the case is submitted successfully on a third-party website. |
| Confirmation sub-text | Subtext appears when the case is submitted successfully on a third-party website. |
| Hide reference number | Option to show or hide the reference number of the record on the confirmation message. By default, it shows reference number. |
| Reference number label | Display label of the reference number on the confirmation message. |
| Hide primary button | Option to show or hide a primary button on the confirmation message. By default, it shows primary button. |
| Primary button label | Display label of a primary button on the confirmation message. |
| Hide secondary button | Option to show or hide a secondary button on the confirmation message. By default, it shows secondary button. |
| Secondary button label | Display label of a secondary button on the confirmation message. |
| Hide errors | Option to show or hide error messages for the end user on the third-party website. By default, it shows errors. |
| Hide notifications | Option to show or hide component notifications. By default, it shows notification. |
[Table 1. Case create component properties]

{#comp-properties-case-create__table_csm_base_entities}
**Related tasks**   

* [Configure the Case create component instance](https://www.servicenow.com/docs/_S3c8Wc1bqa5rTwb_Gh9Ug "Configure the Case create component instance so that your users can embed it within their website to address any issues related to product and services from their website directly.")
* [Embed the Case create component instance on the third-party website](https://www.servicenow.com/docs/dO9WlII~QY8yIx8Qmy8RYQ "Embed the global code and component code of the Case create component instance that you configured so that you can enable your customers to start using the Case create component instance on your third-party website.")  
**Related reference**   

* [Event handlers in the Case create component](https://www.servicenow.com/docs/j2rfNOOr8L8JPQkTo8R31w "A component triggers an event when a certain condition is met or on user interaction. The event can be used to execute an action through a code on a third-party webpage.")
* [Sample code for the Case create component](https://www.servicenow.com/docs/Z7oarFdrW0mIcvsBquFmDA "Sample code is provided to define an action when an event is triggered. Update the sample code for your use case before embedding the component on your webpage.")