Component properties for the Case create

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Component properties enable you to configure the behavior of the Case create component instance on a third-party website.

    Table 1. Case create component properties
    Component property Description
    Record producer The system identifier (sys_id) of the record.

    The default label is Create case for a product and sys_id is de45c412c312310015519f2974d3ae1b.
    Prefill fields Query that automatically populates fields on the form.
    Hide record created confirmation Option to show or hide a confirmation message when a record is submitted.

    By default, it shows record confirmation message.
    Confirmation text Text appears when the case is submitted successfully on a third-party website.
    Confirmation sub-text Subtext appears when the case is submitted successfully on a third-party website.
    Hide reference number Option to show or hide the reference number of the record on the confirmation message.

    By default, it shows reference number.
    Reference number label Display label of the reference number on the confirmation message.
    Hide primary button Option to show or hide a primary button on the confirmation message.

    By default, it shows primary button.
    Primary button label Display label of a primary button on the confirmation message.
    Hide secondary button Option to show or hide a secondary button on the confirmation message.

    By default, it shows secondary button.
    Secondary button label Display label of a secondary button on the confirmation message.
    Hide errors Option to show or hide error messages for the end user on the third-party website.

    By default, it shows errors.
    Hide notifications Option to show or hide component notifications.

    By default, it shows notification.