Component properties for the Case view

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • Component properties enable you to configure the behavior of the Case view component instance on a third-party website.

    Table 1. Case view component properties
    Component property Description
    Table Table from which the case or task shown on the Case view component.
    By default, this field is set to the Case [sn_customerservice_case] table.
    Note:
    Case view component can show the records from any extended table of case or task table.
    Record ID The system identifier (sys_id) of the record from the specified table.
    Header configuration Display different fields from the record in the header. The details display on the header are defined in the UX Header Configurations [sys_ux_header_config] table.

    The default label is Embedded Experiences Case view Header Configuration and sys_id is (1db45f9118520210f8775b8843daf927).
    Hide actions Option to show or hide the action button on the header.

    By default, the header displays all actions.
    Action configuration Display different actions available for the record from the UX Actions Configuration [sys_ux_action_config].
    The default label is 'Embedded Experiences Case view Action Configuration' and sys_id is (b226535518520210f8775b8843daf9fb).
    Note:
    If the Action configuration field is empty, all actions are hidden.
    Hide activity Option to show or hide past activities associated with your record, starting with the most recent.

    By default, it shows activity tab.
    Hide attachments Option to show or hide attachment tab on the case detailed view.

    By default, it shows attachment tab.
    Hide all related lists Option to show or hide related lists on the case detailed view.

    By default, it shows all related lists.
    Table view Table view is used to identify the related lists associated with the record.
    Show custom tab Option to show or hide custom tab.

    By default, it hides custom tab.
    Hide playbook process tab Option to hide the process tab which is displayed when a playbook is available for the record.
    Playbook experience Select a playbook experience to use. If not selected, the Global Playbook Experience is used.
    Hide playbook stages Option to hide playbook stages to display activities of the current stage.
    Playbook stage orientation

    Horizontal orientation displays playbook stages horizontally and activities vertically.

    Vertical orientation displays playbook stages vertically and activities nested within each stage.
    Visible horizontal playbook stages Displays the number of stages visible in the horizontal stage picker for the playbook without scrolling.
    Playbook activity view mode View mode for displaying playbook activities in a stacked or focused layout.
    Hide errors Option to show or hide error messages for the end user on the third-party website.

    By default, it shows errors.