---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Component properties for the Catalog item

# Component properties for the Catalog item {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Component property enables you to configure the behavior of the Catalog item component instance on the third-party website.
{#component-properties-for-catalog-item__table_csm_base_entities__entry__2}

| Component property | Description |
|-|-|
| Catalog item | The system identifier (sys_id) of the catalog item from the Record Producer \[sc_cat_item_producer\] table. The default label is Create Contact and sys_id is 56c62944c30102003d3b7bfaa2d3ae36. |
| Hide additional details | Hides the delivery address and special instructions fields. |
| Prefill fields | Query that automatically populates fields on the form. |
| Hide record created confirmation | Option to show or hide a confirmation message when a record is submitted. By default, it shows record confirmation message. |
| Custom illustration size | Size of the illustration asset to use. If you select auto, the component chooses the appropriate illustration based on the current size of the now-illustration component. |
| Confirmation text | Text appears when the case is submitted successfully on a third-party website. |
| Confirmation sub-text | Subtext appears when the case is submitted successfully on a third-party website. |
| Hide reference number | Option to show or hide the reference number of the record on the confirmation message. By default, it shows reference number. |
| Reference number label | Display label of the reference number on the confirmation message. |
| Hide primary button | Option to show or hide a primary button on the confirmation message. By default, it shows primary button. |
| Primary button label | Display label of a primary button on the confirmation message. The default text is View details. |
| Hide secondary button | Option to show or hide a secondary button on the confirmation message. By default, it shows secondary button. |
| Secondary button label | Display label of a secondary button on the confirmation message. |
| Hide errors | Option to show or hide error messages for the end user on the third-party website. By default, it shows errors. |
| Hide notification | Option to show or hide component notifications. By default, it shows notification. |
[Table 1. Catalog item component properties]

{#component-properties-for-catalog-item__table_csm_base_entities}
**Related tasks**   

* [Configure the Catalog item component instance](https://www.servicenow.com/docs/y9Vr4tAESkk8rUUhFFhuRQ "Configure the Catalog item component instance so that your users can embed it on their website to request an item or service from their website.")
* [Embed the Catalog item component instance on the third-party website](https://www.servicenow.com/docs/d3RyVEBKRIYzzTSITFz8EA "Embed the global code and component code of the Catalog item component instance that you configured so that you can enable your customers to start using the Catalog item component instance on your third-party website.")  
**Related reference**   

* [Event handler in the Catalog item component](https://www.servicenow.com/docs/WiatSNq3h5rrYeM9bFC~xg "A component triggers an event when a certain condition is met or on user interaction. The event can be used to execute an action through a code on a third-party webpage.")
* [Sample code for the Catalog item component](https://www.servicenow.com/docs/EPkyK_lBBZh8DiBhM8Cj1A "Sample code is provided to define an action when an event is triggered. Update the sample code for your use case before embedding the component on your webpage.")