---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure contributor users

# Configure contributor users {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The CSM Contributor User plugin enables you to engage middle office teams in resolving customer issues and requests.

## Before you begin

Role required: admin

## About this task

With the provided roles, relationships, and user profile attributes, contributors can report and follow up on cases created for customers, service organizations, or themselves.

The CSM Query Rules plugin is automatically activated by the CSM Contributor User plugin (com.snc.csm_contributor_user). The CSM Contributor User plugin is moved to App Store beginning with the Australia release. For more information, see [CSM Query Rules](https://www.servicenow.com/docs/aolW6WUCh0GwvcFsyXGAEw "Query rules are used to filter the records in CSM related tables that are accessible by users with CSM roles. These filters, which are applied in query business rules and READ ACLs on CSM related tables, are stored in a metadata table.").

## Procedure

1. Activate the CSM Contributor User plugin (com.snc.csm_contributor_user).
2. Assign the contributor user roles to middle office users.  
   For more details on the contributor user roles and their privileges, see [Contributor users](https://www.servicenow.com/docs/PNGxubU~rwwiSsn~1ebYJw "With contributor user roles, you can engage both internal and external users to report customer issues and requests.") and [Contributor user roles](https://www.servicenow.com/docs/_lGl~OOslaChnWlLC7RfcQ "The contributor user data model includes several roles that control access to cases, case tasks, and related information, assigned to users based on business needs.").
3. Create relationships.
4. Confirm the sn_cs_queryrules.use_query_rules property is set to true.
**Related concepts**   

* [Contributor users](https://www.servicenow.com/docs/PNGxubU~rwwiSsn~1ebYJw "With contributor user roles, you can engage both internal and external users to report customer issues and requests.")  
**Related reference**   

* [Contributor user roles](https://www.servicenow.com/docs/_lGl~OOslaChnWlLC7RfcQ "The contributor user data model includes several roles that control access to cases, case tasks, and related information, assigned to users based on business needs.")