---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set up a highlighted value in a form header

# Set up a highlighted value in a form header in CRM Workspace {#ariaid-title1}

Release version: Brazil  
Updated October 20, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure fields that appear as highlighted values in a form header in CRM Workspace.

## Before you begin

Role required: workspace_admin, ui_builder_admin, admin

## About this task

After creating a highlighted value, you must link it to a highlighted value configuration if you want it to appear in CRM Workspace.  
Note:  
You can also use highlighted values from CSM Agent Workspace in CRM Workspace if you link the value to the highlighted value configuration.

One highlighted value configuration, CSM/FSM Configurable Workspace Highlighted Value Config, is included with CRM Workspace. You can use this configuration out of the
box without completing any additional configuration steps.

## Procedure

1. Create a highlighted value.
   1. Navigate to AllNow Experience FrameworkConfiguration SettingsUX Highlighted Values.
   2. Select New.
   3. Fill in the fields on the Highlighted Value form and select Submit.  
      {#config-csm-config-ws-highlight-value__table_wlq_zf4_c3b__entry__2}

      | Field | Description |
      |-|-|
      | Table | Table that contains the field that you want to highlight in the form header. |
      | Field | Field that you want to highlight. |
      [ ]

      {#config-csm-config-ws-highlight-value__table_wlq_zf4_c3b}
   4. In the Highlighted Values list, select the record you created.
   5. In the Highlighted Value Conditions related list, select New.
   6. Fill in the fields on the Highlighted Value Condition form.  
      {#config-csm-config-ws-highlight-value__table_ll2_pg4_c3b__entry__2}

      | Field | Description |
      |-|-|
      | Conditions | Condition builder where you can set the conditions for your highlighted value to display. |
      | Status | Background color. Each status has its own color, for example, Critical displays a red background, Moderate displays a purple background, and Info displays a blue background. |
      | Show icon | Toggle that makes a small circle display in addition to the background coloring. |
      | Value Override | Text that renders instead of the Status value. For example, instead of "Critical," you can display, "Address this immediately." You can reference a text value using` {{value}}`. |
      | Application | Application scope that contains the record. |
      | Order | Order that the highlighted values are evaluated. |
      [ ]

      {#config-csm-config-ws-highlight-value__table_ll2_pg4_c3b}
   7. Select Submit.
   {#config-csm-config-ws-highlight-value__substeps_ogs_2nd_g4b}
2. Add the highlighted value to the highlighted value configuration.
   1. Navigate to AllNow Experience FrameworkConfiguration SettingsUX Highlighted Values Configurations.
   2. Select the configuration.
   3. In the Highlighted Values related list, select Edit.
   4. Move the desired value from the left column to the right column to add it to the selected configuration.
   5. Select Save.
   {#config-csm-config-ws-highlight-value__substeps_m4f_grd_g4b}
**Related topics**   

* [Configure a highlighted value for a form header](https://www.servicenow.com/docs/access?context=config-ws-highlight-value&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US)

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