---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure service catalogs

# Configure service catalogs {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Service catalogs enable agents to submit requests on behalf of customers directly from within CRM Workspace.

## Before you begin

Role required: workspace_admin, ui_builder_admin, admin

## About this task

Using service catalogs, agents can quickly initiate service requests during customer interactions without leaving the workspace.

## Procedure

1. Navigate to AllService PortalPortals.
2. Select Service Workspace Portal.
3. Select the Catalogs related list and then select Edit.  
   Note:  
   If you are unable to select the Catalogs related list, make sure you are in the Service Catalog - Service Workspace application.
4. Select and add the desired catalogs to the Catalogs list.  
   For example, add Customer Service.
5. Select Save.

## Result

The system displays the catalog items belonging to the configured service catalogs in CRM Workspace.

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