---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Display field values as interaction record tab titles

# Display field values as interaction record tab titles {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Display field values, such as contact or consumer names, as titles on interaction
record tabs in CRM Workspace.

## Before you begin

Role required: workspace_admin, ui_builder_admin, admin

## About this task

Configure the sessionTabTitle property to identify the fields
that can be used in interaction record tab titles. Enter fields in this property as
a comma separated string.  
The system evaluates these fields in the order that they appear in the string. The first field that has a value is used as the interaction record tab title. If none of the fields in the string have values, the system displays the record number as the tab title.  
Note:  
Configured fields must appear on the interaction record.

## Procedure

1. Navigate to AllNow Experience FrameworkExperiences and select CRM Workspace.
2. In the UX Page Properties list, select the sessionTabTitle property.
3. In the Value field, enter the fields to use in interaction record tab titles.  
   Enter the fields as a comma separated string. The default string is contact,consumer,number.  
   Note:  
   Configured fields must appear on the interaction record.
4. Select Update.

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