---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Filter activities in the activity stream

# Filter activities in the activity stream {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use tags to filter the items that appear in the activity stream in CRM Workspace.

Tags enable you to filter your activities in the activity stream by dynamic and static states not offered in filter lists. For example, these states can include Workaround or Status checked.

Tags are enabled and created by your system administrator. To enable and add tags for agents as a system administrator, see [Create tags for the activity stream](https://www.servicenow.com/docs/access?context=tags-activity-stream-admin&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).

To use tags to filter activities in the activity stream, see [Filter activities with tags](https://www.servicenow.com/docs/access?context=tags-activity-stream-agent&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).