---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set record page order

# Set record page order {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set the order value of a record page to determine the default page for displaying records in CRM Workspace.

## Before you begin

Role required: workspace_admin, ui_builder_admin, admin

## About this task

Record pages can be active or inactive. Each record page also has an order value. The active record page with the lowest order number is the default page. When the system displays a record in CRM Workspace, it uses this default page to display the record information.  
{#config-csm-ws-set-record-page-order__table_fcq_1xm_2vb__entry__2}

| Record page | Order |
|-|-|
| CSM default record page | -1000 |
| CSM Interaction record page | -1000 |
| Email interaction record page | -1001 |
| Front-line case page | 1000 |
| CSM voice interaction record page | 2000 |
| CSM centered chat interaction record page | -2001 |
| Record default | 0 |
| Interaction record Page | 100 |
[Table 1. Record page order values]

{#config-csm-ws-set-record-page-order__table_fcq_1xm_2vb}

To use a different page as the default page, you need to manually switch from the existing page to the new page by changing the page order value.

## Procedure

1. Navigate to AllNow Experience FrameworkUI Builder.
2. Select the CRM Workspace experience.
3. Select the desired page in the Variants list, for example, CSM default record page.
4. Set the page order value.
   1. Select the additional actions menu for the page and then select Edit conditions.
   2. Enter a value in the Order field.
   3. Select Save.
   {#config-csm-ws-set-record-page-order__substeps_jv2_31r_wwb}
5. Activate the page.
   1. Navigate to AllNow Experience FrameworkExperiences.
   2. Select the CRM Workspace experience.
   3. In the Admin panel field, open the UX App Configuration: CRM Workspace App Config record.
   4. Locate the page in the UX Screens related list.
   5. Set the Active field to true.
   {#config-csm-ws-set-record-page-order__substeps_sj4_hbr_wwb}
{#config-csm-ws-set-record-page-order__steps_bth_v4d_jhc}
**Related concepts**   

* [CRM Workspace record pages](https://www.servicenow.com/docs/PqjAPUm~IxWPPJIJfiEp0g "A record page provides the base structure for how a record is displayed in CRM Workspace. This includes records such as cases, tasks, and interactions.")

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