Configure tabs in the contextual side panel

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the inlineTabExclusion UX page property to prevent tabs from appearing in the configurable side panel in CSM Configurable Workspace.

    Before you begin

    Role required: workspace_admin, ui_builder_admin, admin

    About this task

    You can configure the inlineTabExclusion UX page property for specific tables. The following example shows the default value for this property.

    [{
  "template": [
    "incident","sn_customerservice_case"
  ],
  "attachment": [
    "sn_customerservice_case"
  ]
}]
    In the mapping for this property, the key represents the tab to be hidden and the value includes the list of tables for which the tab is hidden. In the above example:
    • The Response template tab is hidden for the Incident [incident] and Case [sn_customerservice_case] tables.
    • The Attachment tab is hidden for the Case [sn_customerservice_case] table.

    Procedure

    1. Navigate to All > Now Experience Framework > Experiences.
    2. Select the CSM/FSM Configurable Workspace experience.
    3. In the UX Page Properties related list, select inlineTabExclusion.
    4. Make the necessary changes to the Value field.
    5. Select Update.