---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure email and comment notifications

# Configure email and comment notifications {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add a script to the email reply or case comment template to include all case activities in email replies and notifications.

## Before you begin

Role required: admin

## Procedure

1. Update comment notifications.
   1. Navigate to AllSystem NotificationsNotifications.
   2. In the Email template column, enter `case.commented.for.customer`.
   3. In the case.commented.for.customer system property, add the following script to the Message HTML field: `${mail_script:get_emails_comments_activity_history}`.
   4. Save the field.
   {#config-email-notifications__substeps_yvz_kcg_3cc}
2. Update email notifications.
   1. Navigate to AllEmail client templatesReply.
   2. In the reply-received system property, add the following script to the Body HTML field: `${mail_script:get_emails_comments_activity_history}`.
   3. Save the field.
   {#config-email-notifications__substeps_l2t_3hg_3cc}

## Result

All emails and comments are now included in the email replies and notifications.

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