Configure the ServiceNow Add-in for Microsoft Outlook

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Configure user roles and download the office add-in manifest file in order to use the ServiceNow Add-in for Microsoft Outlook.

    Before you begin

    Role required: admin or both sn_customerservice.proxy_contact and sn_customerservice.contact_manager roles.

    Procedure

    1. Go to your ServiceNow instance.
    2. Navigate to ServiceNow Add-Ins for Office > Office Add-In-Manifests.
    3. Click ServiceNow for CSM.
    4. Click Download Manifest to download the Microsoft Office add-in manifest file.
    5. Provide the downloaded manifest.xml file to the account manager to enable the installation of the add-in.